Konnectd ("Konnectd," "we," "us," or "our") is a product of Quantum Acquisitions LLC, a Florida limited liability company. We operate https://konnectd.io (the "Site") and provide related services (the "Services"). This Privacy Policy explains how we collect, use, share, and protect your personal information, and the choices you have. By using the Site and Services, you agree to this Policy.
1. Information We Collect
Information you provide directly:
- Contact information: name, email, phone number, business name, mailing address (optional).
- Account information: preferences, settings, and content you submit.
- Billing information: processed by our payment processor; we do not store full card numbers.
- Customer Data: the contact and lead information you upload or generate while using the Services.
Information collected automatically:
- Device and log data: IP address, browser, device details.
- Usage data: pages viewed, links clicked, feature usage.
- Cookies and similar technologies: including analytics and advertising pixels (for example, Google Analytics and Meta Pixel).
AI features: Some features (Kai, Ask AI, Conversation AI, Voice AI, content generation) send your inputs to AI providers to generate output. We do not permit those providers to use your inputs to train their public models beyond what is needed to provide the Service. For Voice AI, calls may include automated, prerecorded, or AI-generated messages; we do not store or record call audio unless disclosed and agreed.
2. How We Use Information
To provide, maintain, secure, and improve the Services; process payments; provide support; communicate updates and relevant offers; personalize your experience; perform analytics; and comply with legal obligations.
3. How We Share Information
We do not sell your personal information. We share it only:
- With service providers / subprocessors who help us run the Services, which may include GoHighLevel / LeadConnector (platform), Twilio (messaging/voice), Mailgun (email), ARIVE (LOS integration), our payment processor, and AI providers (OpenAI, Anthropic). A current list is available on request.
- For legal reasons: to comply with law or protect our rights, users, or the public.
- In a business transfer: in connection with a merger, acquisition, financing, or sale of assets.
Mobile / SMS data:No mobile information (phone numbers or SMS opt-in data) will be shared with third parties or affiliates for marketing or promotional purposes. Information shared with subprocessors above is only to run the Services (e.g., to deliver messages you send). Text-messaging opt-in is never shared with third parties for their own marketing.
4. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain personal data for as long as needed to provide the Services or as required by law, then delete or anonymize it. You can export your Customer Data at any time while your subscription is active.
6. Your Rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to the processing of your personal data, and to data portability. To exercise these rights, email support@konnectd.io. We will not discriminate against you for exercising your rights.
7. California Privacy Rights (CCPA/CPRA)
California residents may request the categories and specific pieces of personal information we collect, request deletion or correction, and opt out of "sharing" for cross-context behavioral advertising. We do not sell personal information. You may use an authorized agent to submit requests. To exercise your rights, email support@konnectd.io. We honor the categories of information described in Section 1.
8. Cookies and Tracking
We use cookies and similar tools for functionality, analytics, and advertising. You can manage cookies in your browser settings; disabling some may affect functionality.
9. Children's Privacy
The Services are intended for business users 18 and older and are not directed to children. We do not knowingly collect personal information from anyone under 13. If we learn we have, we will delete it.
10. International Transfers
Your data may be processed in the United States or other countries. We take steps to ensure it is handled in line with this Policy.
11. Data Breach Notification
If a breach affecting your personal data occurs, we will notify affected users and authorities as required by law.
12. Changes to This Policy
We may update this Policy. Material changes will be posted on the Site with a new "Last Updated" date. Continued use after changes constitutes acceptance.
We, Konnectd (“Konnectd,” “we,” “us,” or “our”), a trading name of Digital Marketing Services LLC, operate the website https://konnectd.io (“Site”) and provide related services. This Privacy Policy (“Policy”) explains how we collect, use, and protect your personal information when you use our Site and Services, and the choices you have regarding your data.
By using our Site and Services, you agree to the collection and use of your information in accordance with this Policy.
1. Personal Information We Collect
We collect both information you provide directly and data collected automatically through your use of our Services.
If you use our Voice AI Calling features, please note:
Calls may include automated, prerecorded, or AI-generated voice messages.
These features are available only to users who confirm they have obtained proper consent from the call recipient.
We do not store or record call audio or voice inputs unless explicitly disclosed and agreed upon.
You are responsible for ensuring your contacts are aware of and agree to receive calls made using Voice AI.
IP Address and Device Information: Device details and IP address.
Usage Data: Information about your interactions with the Site (e.g., pages viewed, links clicked).
Cookies and Similar Technologies: Data about your preferences and interactions with the Site.
2. Use of Personal Information
We use your personal information to:
Provide, maintain, and improve our Services.
Offer customer support and troubleshooting.
Communicate updates, promotions, and relevant offers.
Customize your experience based on preferences.
Ensure the security and integrity of our Services.
Conduct research and analysis to improve our offerings.
Comply with legal obligations.
3. Sharing of Personal Information
We do not sell your personal information. We may share it in the following cases:
Service Providers: Third parties who perform services on our behalf (e.g., payment processors).
Business Transfers: In the event of a merger, acquisition, or sale.
Legal Requirements: To comply with legal obligations or protect our rights and users.
4. Data Security
We implement appropriate security measures to protect your personal data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. International Transfers
While we do not operate in Europe, your personal data may be transferred and processed outside your country of residence. We ensure that your data is treated securely and in line with this Policy.
6. Retention of Data
We retain personal data for as long as necessary to provide our Services or as required by law. Data will be deleted or anonymized once it is no longer needed.
7. Your Rights
You may have rights under applicable laws to:
Access: Request a copy of your personal data.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request deletion of your personal data.
Restriction: Request to limit data usage in certain circumstances.
Objection: Object to certain uses of your data, such as for direct marketing.
We use cookies and similar tracking tools to enhance your experience and gather information about usage patterns. You can manage cookies through your browser settings.
9. Children’s Privacy
Our Services are not intended for users under 13 years of age, and we do not knowingly collect personal data from children. If we learn that we have collected such data, we will take steps to delete it.
10. Data Breach Notification
In the event of a data breach, we will notify affected users and authorities, as required by law, in a timely manner.
11. California Consumer Privacy Act (CCPA)
For California residents, the California Consumer Privacy Act (CCPA) grants additional rights regarding personal data. You may request details about what data we collect and request the deletion of your data. We do not sell personal data to third parties. Contact us at support@konnectd.io to exercise your rights.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our Site, and we will notify you of significant updates. Continued use of our Services after any changes constitutes acceptance of the revised Policy.
13. Contact Information
If you have any questions or concerns about this Policy, please contact us at:
