Subscription Agreement

1. Subscription Terms and Renewal:

Your subscription begins as per the date of sign-up and automatically renews under the terms set forth herein. The renewal will continue under the then-current terms unless you cancel, as described below.

2. Fees and Payment:
Fees for services provided by Konnectd are outlined below and are payable in advance. These fees are non-refundable:

• Calls: $0.01 per minute for both incoming and outgoing calls.
• SMS: $0.01 per text segment (160 characters).
• WhatsApp Messages: $0.01 per conversation.
• Emails: $0.001 per email.
• LC Premium Triggers & Actions: $0.01 per workflow/premium action.
• LC Email Verification: $0.0025 per email verification.
• Content AI: $0.009 per 1000 words and $0.006 per image.
• Workflow AI: $0.001 per action, with a detailed breakdown provided for specific workflow logic and execution times.
• Other Services: As detailed in the specific service agreement or upon request.
  Additional charges may apply for dedicated IP addresses, special configurations, or other enhanced services not included in the standard packages.

3. Automatic Wallet Recharge:

4. Account and Payment Responsibilities:

You are responsible for maintaining up-to-date payment information with Konnectd. Failure to settle fees timely may result in account restriction or termination.

5. Cancellation and Account Changes:

To cancel your subscription or request account changes, including upgrades or downgrades, notification must be sent to [email protected] at least ten (10) days before your next billing cycle. Adjustments to your account will take effect according to the terms discussed at the time of the request.

6. Non-Transferability of Services and Sub-Account Transfers:

Upon cancellation or request to transfer services to another provider, including sub-account transfers via Go High Level, Konnectd will assist solely with the transfer of your registered phone numbers. Clients have full access to export their data at any time. Konnectd does not facilitate data exportation nor assist in the transfer of any other services. Additionally, all proprietary workflows, automations, and intellectual property remain the exclusive property of Konnectd and are not subject to transfer.

7. LO Ninja Service Scope:
LO Ninja, a product of Konnectd, provides a cloud-based CRM platform specifically designed for mortgage brokers. It enhances operational efficiency by automating workflows and managing leads. Support is provided through documentation, live chat, email, and scheduled Zoom calls. While customizations are available for an additional fee, they are not included in the basic subscription. All data management is the user’s responsibility, and all intellectual property developed under LO Ninja remains the exclusive property of Konnectd.

8. Dispute Resolution:
All disputes should be submitted via email ([email protected]) and will be handled with a commitment to resolve issues swiftly and fairly. Konnectd is dedicated to maintaining a positive and professional relationship with its clients, and will endeavor to resolve disputes through direct communication and negotiation, aiming for resolutions that are equitable and practicable for both parties.

Amendments and Modifications:

Konnectd reserves the right to amend, modify, or update this Subscription Agreement at any time. The current version of the agreement will always be posted on our website.

User Responsibility:

• It is the user’s responsibility to check the Subscription Agreement periodically for changes. The continued use of Konnectd’s services after any modifications to the Subscription Agreement will constitute implicit agreement to the revised terms.

Effective Date:

• Changes to the agreement will be effective immediately upon posting on our website, unless otherwise specified. No further notification will be provided.

By subscribing to and using Konnectd’s services, you acknowledge and agree to these terms and our Terms of Service.